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Report a fault

Report a fault

If you spot a leaking or burst water main or sewer spill, or have dirty water or water with taste or odour, report it on 1300 361 644.

For all all emergencies, service interruptions or faults including water mains breaks, sewage spills or water quality concerns (like dirty water or taste and odour issues), call us on 1300 361 644 at anytime, any day of the year.


Water leaks

Before you report a leak it's important to identify where the leak is coming from. North East Water is typically responsible for the meter and pipes from the street to the meter. If the leak is coming from the North East Water side, call us on 1300 361 644, day or night, any day of the year.

The property owner is responsible for maintaining and repairing pipes from the water meter to the customer's house (including any issues with your garden tap).

Check for reported bursts & leaks as well as planned interruptions in your area.

Already reported faults Planned interruptions