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Help and advice

Help and advice

Advice on managing your water and sewer service.

Financial help

Financial help

We can help if you're having trouble paying your water bill.

Financial help
Understand your bill

Understand your bill

Learn more about your water bill.

Understand your bill
Why is your water use so high

Why is your water use so high

Reasons why your water use may increase and decrease throughout the year.

Why is your water use so high
Domestic and family violence support

Domestic and family violence support

We offer support and assistance to customers experiencing domestic and family violence

Domestic and family violence support
Report a fault

Report a fault

If you spot a leaking or burst water main, report it on 1300 361 644.

Report a fault
Understand your water meter

Understand your water meter

All you need to know about your water meter.

Understand your water meter
Save water

Save water

Advice on how to save water in your home, garden or business.

Save water
Why choose tap?

Why choose tap?

Tap water is better for your health, the environment and your hip pocket.

Why choose tap?
Prevent sewer blockages

Prevent sewer blockages

Learn about what shouldn't go down the drain or toilet.

Prevent sewer blockages
Check your Overflow Relief Gully

Check your Overflow Relief Gully

Important information about keeping your Overflow Relief Gully clear

Check your Overflow Relief Gully
Building and renovating

Building and renovating

Building a new structure on your property? You'll need a 'build over easement' if it’s over a water or sewer main.

Building and renovating
Plan for natural disasters

Plan for natural disasters

Water and sewerage services may be impacted during natural disasters.

Plan for natural disasters