Phone
For account and general enquiries, we're available (excluding public holidays) between:
- 8:30am and 5:00pm, Monday to Thursday
- 8:30am and 4:20pm on Friday
General enquiries – 1300 361 622
Billing enquiries – 1300 361 633
Emergencies, service interruptions and faults – 1300 361 644 (anytime, any day of the year)
For all emergencies, service interruptions or faults including water mains breaks, sewage spills or water quality concerns (like dirty water or taste and odour issues), call us on 1300 361 644 at anytime, any day of the year.
Please note: We ask that you treat our staff with courtesy and respect. Abuse, aggression or violence towards our team will not be tolerated under any circumstances.