Pay your bill, ask for payment assistance, manage concessions and account details or let us know you're moving.
There's a number of ways to pay your bill.
If a water bill remains unpaid and we don’t hear from you, we may need to take further action to recover the amount owing.
Have your bill sent straight to your inbox.
Need more time to pay your bill? Here's how.
Need to request a credit refund on your account? Here's how.
Eligible concessions can be deducted from your water bill.
Let us know if your contact details have changed.
Buying, selling or renting? Here's some information you'll need.
Send us a meter reading if we haven't been able to access your meter.
If you have an unexplained high water bill, you may be eligible for a rebate.
Apply for a water information statement or special meter read.
Water meters that sit above the ground are vulnerable to freezing in the colder months. Learn more...
Struggling to pay your water bill? We can help. Learn more...
We want to help make your life easier, so you now have the option to swap envelopes for email bills. Learn more..
