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Manage Your Account

Manage Your Account

Pay your bill, ask for payment assistance, manage concessions and account details or let us know you're moving.

Pay your bill

Pay your bill

There's a number of ways to pay your bill.

Pay your bill
Switch to e-bills

Switch to e-bills

Have your bill sent straight to your inbox.

Switch to e-bills
Organise a payment extension

Organise a payment extension

Need more time to pay your bill? Here's how.

Organise a payment extension
Request a credit refund

Request a credit refund

Need to request a credit refund on your account? Here's how.

Request a credit refund
Register for a concession

Register for a concession

Eligible concessions can be deducted from your water bill.

Register for a concession
Update your details

Update your details

Let us know if your contact details have changed.

Update your details
Open or close an account

Open or close an account

Buying, selling or renting? Here's some information you'll need.

Open or close an account
Submit a meter reading

Submit a meter reading

Send us a meter reading if we haven't been able to access your meter.

Submit a meter reading
Apply for water leak rebate

Apply for water leak rebate

If you have an unexplained high water bill, you may be eligible for a rebate.

Apply for water leak rebate
Conveyancer or solicitor

Conveyancer or solicitor

Apply for a water information statement or special meter read.

Conveyancer or solicitor