North East Water understands domestic and family violence is a serious issue that poses substantial risk to the health and wellbeing of our customers.
We actively endorse measures to support women, children and men who are experiencing domestic violence.
We can assist by:
- ensuring confidentiality
- taking customers at their word
- assigning a case manager
- offering flexible payment options
- providing financial support
- assisting with government grants
We’re here to support you and want to make getting help as easy as possible. If you feel comfortable, you can speak with us by calling 1300 361 633 between 8:30 am and 5:00 pm, Monday to Friday (excluding public holidays). Or request a callback at a time that suits you here.
View our Customer Support Policy
here.
View our Customer Charter
here.
View our Domestic and Family Violence Policy
here.
Further services
You can access local and national domestic violence services using the links below.