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Fees and charges | 2024-25

Fees and charges | 2024-25

View our tariff structure for water and sewerage customers.

Payment dates and methods

Payment of all fees and charges levied under the tariffs in this notice must be made no later than 28 days after the issue of a notice for payment by North East Region Water Corporation. Payment may be made using these options.

Billing cycle

Water meters will be read at approximately three monthly intervals and will trigger the issue of an account. Accounts will include Usage Charges for the period plus Service Charges for water and sewerage, trade waste  and Fire Service Charges for private fire services calculated at the respective daily charges.

Making of tariffs and charges for water and sewerage services

The foregoing Tariffs and Charges are made and levied upon the owners or occupiers of serviced properties for the period commencing 1 July 2024 and ending 30 June 2025.

Payment assistance

Flexible payment plans are available for customers. Information relating to tariffs and charges or flexible payment plans may be obtained by telephoning 1300 361 633 during business hours. Find more information about our financial support services here.

Concessions

There is an annual State Government concession of 50% of the total water and sewerage bill (up to a maximum of $363.00 per year from 1 July 2024, the cap for users of one service is $181.50) that applies to eligible pensioners and Health Care Card holders.