Fees and charges | 2024-25

View our tariff structure for water and sewerage customers.

Water – volumetric charges (per kL)

Water usage - all	$2.8261
Water usage - major customers	$1.1276
Non potable water	$2.2008

Water – fixed service charges (per annum)

Wangaratta, Yarrawonga, Benalla, Wodonga, Baranduda, Kiewa, Tangambalanga

20mm connection	$239.17
20mm connection – Eskdale*	$358.76
25mm connection	$374.61
32mm connection	$614.77
40mm connection	$961.44
50mm connection	$1,503.13
80mm connection	$3,850.57
100mm connection	$6,017.37
150mm connection	$13,541.01
200mm connection	$24,074.24
250mm connection	$37,616.82
300mm connection	$54,168.94

*Fixed charges for Eskdale are calculated on a 50% loading above the standard fixed charge rate. Any increase in meter size, for this system, will be charged on the same basis.

Bright, Rutherglen, Wahgunyah, Beechworth, Myrtleford, Porepunkah, Wandiligong

20mm connection	$263.09
25mm connection	$412.09
32mm connection	$676.24
40mm connection	$1,057.62
50mm connection	$1,653.45
80mm connection	$4,235.61
100mm connection	$6,619.10
150mm connection	$14,895.14
200mm connection	$26,481.66
250mm connection	$41,378.50
300mm connection	$59,585.83

Barnawartha, Bundalong, Mount Beauty, Tawonga, Tawonga South, Chiltern, Tallangatta, Corryong, Yackandandah, Devenish, Oxley, Moyhu, Tungamah, Harrietville, Glenrowan, Springhurst, Dartmouth, St James, Goorambat, Whitfield, Walwa, Bellbridge, Cudgewa

20mm connection	$287.02
25mm connection	$449.50
32mm connection	$737.72
40mm connection	$1,153.78
50mm connection	$1,803.76
80mm connection	$4,620.66
100mm connection	$7,220.84
150mm connection	$16,249.21
200mm connection	$28,889.08
250mm connection	$45,140.18
300mm connection	$65,002.72

Wastewater fixed service charges (per annum)

Wangaratta, Yarrawonga, Benalla, Wodonga, Baranduda, Kiewa, Tangambalanga	$276.19
Bright, Rutherglen, Wahgunyah, Beechworth, Myrtleford, Porepunkah, Bundalong, Chiltern	$331.40
Mount Beauty, Tawonga, Tawonga South, Tallangatta, Corryong, Yackandandah, Bellbridge, Dartmouth, Barnawartha	$386.67
Oxley, Milawa, Tungamah, Glenrowan, Moyhu	$646.96
Oxley, Milawa, Tungamah, Glenrowan, Moyhu (not connected)	$323.47
Walwa	$511.21

Category 1 Industrial Trade Waste charges per unit (per kg)

Volume	$1.8005
Chemical Oxygen Demand	$0.5141
Suspended Solids	$0.1389
Total Kjeldahl Nitrogen	$1.6787
Total Phosphorus	$20.4209

Category 1 Industrial Trade Waste charges when limit exceeded (per kg)

Total Dissolved Solids	$0.1389
Oil and Grease	$0.1389
Ammonia	$0.1389
Sodium	$0.1389
Total Oxidised Sulphur	$0.9478
pH	$193.5714

Commercial Trade Waste charges

Commercial Trade Waste Category 2	$594.76
Commercial Trade Waste Category 3	$391.65
Commercial Trade Waste Category 4	$184.68

Customer contributions – water (per lot)

Customer contributions – water (per lot)	$1,034.17

Customer contributions – wastewater (per lot)

Customer contributions – wastewater (per lot)	$2,413.04

Core Miscellaneous fees and charges

Information statements	$73.45
Special meter readings – tenants	$36.71
Septic disposal charge (per kL)	$36.66
Septic disposal charge – portable	$29.38
New wastewater connection – standard residential	$235.53
New wastewater connection – other residential	$309.32
Wastewater connection alterations	$205.99

Miscellaneous fees and charges

Replacement of galvanised iron property service pipe*	Actual cost
Maximum charge*	$739.45
Special meter readings - other	$73.65
Water meter testing (per test)	$375.80
Fire service charge (per lot)	$116.03
Fire service information – Pressure Test	$294.46
Private fire service annual inspection fee	$73.65
Build over easement fee	$80.92
Amendment to approved build over easement fee	$40.46
Sealing fire hose taps (per tap)	$74.62
Standpipe water sales – admin charge	$34.91
Standpipe water sales – Potable (per kL)	$3.8809
Standpipe water sales – Reuse (per kL)	$1.9403
Non potable water volumetric - all	$2.2008
Dishonoured payment charge	Bank Charge
Restriction charge – business hours	$74.39
Restriction charge – after hours	$238.53
Backflow prevention device application fee	$205.99
Backflow prevention device annual fee	$88.13
Test prior advice notice (mandatory inspection fee)	Actual cost
Alter existing sewer asset fee	$370.26
Wastewater connection cut and seal	$58.79
Wastewater Plans re-examination	$43.91
Pressure pump maintenance fee	$91.24

Water tapping fee – 20mm service	$88.31
Water tapping fee – 25mm service	$102.92
Water tapping fee – 32mm service	$117.67
Water tapping fee – 40mm service	$132.32
Water tapping fee – 50mm service	$147.07
Water tapping fee – 80mm service	$589.11
Water tapping fee – 100mm service	$736.37
Water tapping fee – 150mm service	$883.60
Water tapping fee – 225mm service	$1,030.84

Water tapping fee (Fire service) – 20mm service	$88.31
Water tapping fee (Fire service) – 25mm service	$102.92
Water tapping fee (Fire service) – 32mm service	$117.67
Water tapping fee (Fire service) – 40mm service	$132.32
Water tapping fee (Fire service) – 50mm service	$147.07
Water tapping fee (Fire service) – 80mm service	$147.07
Water tapping fee (Fire service) – 100mm service	$147.07
Water tapping fee (Fire service) – 150mm service	$147.07
Water tapping fee (Fire service) – 225mm service	$147.07

Water connection fee – 20mm service	$250.26
Water connection fee – 25mm service	$441.76
Water connection fee – 32mm service	$883.60
Water connection fee – 40mm service	$1,251.85
Water connection fee – 50mm service	$2,945.66
Water connection fee – 80mm service	$3,829.18
Water connection fee – 100mm service	$4,933.72
Water connection fee – 150mm service	$5,302.10
Water connection fee – 225mm service	$8,468.93

Water disconnection fee – All services	$147.07
Water main connection fee – 100mm service	$867.26
Water main connection fee – 150mm service	$989.79
Water main connection fee – 200mm service	$1,109.54
Water main connection fee – 225mm service	$1,228.04
Water main connection fee – 300mm service	$1,352.09
Water main connection fee – 375mm service	$1,473.37
Water main connection fee – 450mm service	$1,594.60
Water main connection fee – 500mm service	$1,715.67

Payment dates and methods

Payment of all fees and charges levied under the tariffs in this notice must be made no later than 28 days after the issue of a notice for payment by North East Region Water Corporation. Payment may be made using these options.

Billing cycle

Water meters will be read at approximately three monthly intervals and will trigger the issue of an account. Accounts will include Usage Charges for the period plus Service Charges for water and sewerage, trade waste and Fire Service Charges for private fire services calculated at the respective daily charges.

Making of tariffs and charges for water and sewerage services

The foregoing Tariffs and Charges are made and levied upon the owners or occupiers of serviced properties for the period commencing 1 July 2024 and ending 30 June 2025.

Payment assistance

Flexible payment plans are available for customers. Information relating to tariffs and charges or flexible payment plans may be obtained by telephoning 1300 361 633 during business hours. Find more information about our financial support services here.

Concessions

There is an annual State Government concession of 50% of the total water and sewerage bill (up to a maximum of $363.00 per year from 1 July 2024, the cap for users of one service is $181.50) that applies to eligible pensioners and Health Care Card holders.