Emergencies and Faults

Emergencies and Faults

Call 1300 361 644 for all water and sewerage emergencies and faults.

This service is available 24 hours a day, 7 days a week.

Water supply interruptions

Where possible, we will always notify you of an interruption to your water supply.

We publish details of unplanned outages (repairs to damaged or burst pipes) and planned outages (scheduled maintenance).

For details click here.

Bushfires and your water supply

In the event of a bushfire, we cannot guarantee to maintain water pressure or an uninterrupted supply.

During a bushfire, or on declared extreme fire risk days, we may not be able to safely access water supplies or respond to system failures.

If you live in a bushfire-prone area, you should consider an independent water supply as part of your fire plan.

For more information on bushfire and your water supply click here.

Major Incident Response

Information about ongoing major incidents

Supply Interruptions

Information about our planned and unplanned water supply interruptions

Bushfire Readiness

Information about bushfires and your water supply

Flood impacts on water and sewer systems

Information regarding impacts of floods on water and sewer systems