Community Water Rebate Program

Community Water Rebate Program

Community Rebate Program

The Community Rebate Program helps reduce water usage and costs by offering eligible customers a free water audit and repair or replacement of inefficient water fittings.

The program is a joint initiative between North East Water and the Victorian Government (The Department of Environment, Land, Water and Planning).

What work will be done?

A licensed plumber, employed by North East Water, will visit your property to audit the efficiency of all your water appliances and carry out limited and appropriate work to help reduce water usage.

The work may include:

  • leak detection and repair,
  • repair of hot water service,
  • replacement of washers on leaking taps,
  • installation of a water efficient showerhead,
  • repair or replacement of toilet,
  • rebate towards water efficient washing machine, and
  • other plumbing works.

We will need your permission (or the landlords) before we start any work.


To be eligible for this program you must meet the following criteria:

  • live at the property,
  • be financially responsible for the payment of your water account,
  • have high water usage, and/or
  • determined as a vulnerable customer or in hardship.

Further Assistance

The Community Rebate Program may not be able to provide assistance for all your water usage needs. Please refer to the North East Water Rebates and Concessions brochure for further assistance or please call the Customer Support Team on 1300 361 633 to discuss other options.