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Contact us


General enquiries – 1300 361 622

For general enquiries, we are available:

  • 8.30am – 5.00pm, Monday — Thursday
  • 8.30am - 4.20pm, Friday

Billing enquiries - 1300 361 633

For questions regarding your bill, we are available:

  • 8.30am – 5.00pm, Monday — Thursday
  • 8.30am - 4.20pm, Friday

Emergencies & Faults – 1300 361 644

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.

Email

info@newater.com.au 
Do not submit an emergency or fault via email. Please call 1300 361 644 any time, any day.


 

Postal address

PO Box 863
Wodonga VIC 3689

Street address

83 Thomas Mitchell Drive
Wodonga VIC 3690

Telephone

General Enquiries - 1300 361 622

Billing Enquiries - 1300 361 633

Emergencies - 1300 361 644

Switchboard - 02 6022 0555

Fax - 02 6024 7454

Reception opening hours

8.30am – 5.00pm, Monday – Friday

Communication Assistance

If you require access to interpretation or translation services, please call 131 450 and ask to contact 1300 361 622.

If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (www.relayservice.com.au):

  • TTY users phone 133 677 then ask for 1300 361 622
  • Speak and listen users phone 1300 555 727 then ask for 1300 361 622
  • Internet relay users connect to the NRS (https://internet-relay.nrscall.gov.au/) then ask for 1300 361 622