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News & media

Latest news and media releases.

Taste and odour issue

30 January 2020

Some of our customers may be experiencing taste and odour in their drinking water. This is due to naturally occurring compounds in the raw water which can be more prominent in hot conditions. We want to assure people that the water is safe to drink.

We have now changed our water treatment processes which will likely lead to an improvement in taste over the coming days. Click here for detailed information about these compounds.

We apologise for the inconvenience and want to highlight that this issue is not related to bushfire impacts.