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Contact us


General enquiries – 1300 361 622 or email info@newater.com.au

For general enquiries, such as questions regarding your bill, we are available 8.30am – 5pm, Monday — Friday.

Emergencies & Faults – 1300 361 644

To report emergencies and faults, such as a burst water main, we are available 24 hours a day, 7 days a week.

Postal address

PO Box 863
Wodonga VIC 3689

Street address

83 Thomas Mitchell Drive
Wodonga VIC 3690

Telephone

General Enquiries - 1300 361 622
Emergencies - 1300 361 644
Switchboard - 02 6022 0555
Fax - 02 6024 7454

Opening hours

8.30am – 5.00pm, Monday – Friday

Communication Assistance

If you require access to interpretation or translation services, please call 131 450 and ask to contact 1300 361 622.

If you are deaf, or have a hearing or speech impairment, please contact us through the National Relay Service (www.relayservice.com.au):

  • TTY users phone 133 677 then ask for 1300 361 622
  • Speak and listen users phone 1300 555 727 then ask for 1300 361 622
  • Internet relay users connect to the NRS (https://internet-relay.nrscall.gov.au/) then ask for 1300 361 622