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Your water. Your say.

Your water. Your say.

Your water. Your say.

North East Water has recently completed a comprehensive community consultation program to help plan the future of water and wastewater services in the North East Victoria.

We held a number of engagement activities (including region wide focus groups and pop-up kiosks, as well as a customer forum and an online survey) to inform our Price Submission to the Essential Services Commission (ESC). The Price Submission is essentially the prices customers will pay in the future and the levels of service our customers can expect. The submission looks at a future capital works program for building assets like water storages and treatment plants. It also suggests the maximum amounts we will need to charge in coming years, to fund those services and assets.

The Price Submission will be considered by the ESC in late 2017. Approved new service levels, the capital program and prices will then come into effect for our customers from 1 July 2018 and will remain in place for at least five years.